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liami
New Member
New Member

Creased/Wrinkled Printing

Product Name: Other - specify product in post
Operating System: Windows 10

Hi all,

 

Recently got my first Xerox printer after decades of HP - been impressed until it has now started messing about.

 

All pages being printed are printing with the same crease/wrinkle that runs from just off centre left of the bottom of the page to about 2/3 up the centre of the paper. I've followed the available troubleshooting and no joy.

The same happens when I manually feed the paper and the same still happens when I open the rear door for output.

 

Is there a way to open up the printer to check the rollers etc? No clue how to get inside a Xerox and it doesn't seem obvious. I've searched online and I can't find anything.

 

Thank you 

 

 

4 Replies
TammyL-Xerox
Administrator
Administrator

Re: Creased/Wrinkled Printing

Hello liami, 

Sounds like you have tried everything already, so it would be a hardware escalation.  Please contact the support deparment @ 1-800-821-2797 or 1-800-835-6100. 

Thanks,
TammyL-Xerox
Community Manager

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liami
New Member
New Member

Re: Creased/Wrinkled Printing

Have done now - Waiting for an engineer to book a visit I think. Fingers crossed!  

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Hopie
New Member
New Member

Re: Creased/Wrinkled Printing

I have a B205 printer and EAXCTLY the same problem and also recently moved from HP to xerox! Please can any advice from your support be added here? thanks 

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liami
New Member
New Member

Re: Creased/Wrinkled Printing

I called tech support, first guy didn't do much just gave me a ref. I rang again a week later and this guy gave me a swap out reference, got email confirmation for this one... This was on Friday so just waiting for the swap to happen now.
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