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Community Manager
Community Manager

Re: Custom Page Size Mysteriously Changed Setting

Hello KAE3,

I searched the Support page and this is the only article I could find on this issue.

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Custom Page Size Mysteriously Changed Setting

Product Name: Xerox B215 Multifunction Printer
Operating System: Windows 10

When I first purchased my printer, a support rep was kind enough to create a custom page size for a form that I print on cardstock. The custom size also appears in the drop down list when I select the size paper I want to print on. The form is 8.5 W x 9.15 H, and scored vertically down the middle. Everything was working great for a while. Then all of the sudden, the entire document "shifted" to the right by 3/4". As a result, the text that was to the left of the score mark now prints 3/4" to the right of the score mark. Also, any text near the right edge of the cardstock now prints off the edge of the cardstock. It's important to note that I didn't change any settings, and the content layout is perfectly fine.....everything just shifted to the right. I included a picture below for reference. Since this happened shortly after the warranty ended, Xerox is no longer willing to give me free support. Any ideas on how I can fix this so that my form prints correctly again?

Custom Form.jpg

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