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New Member
New Member

Custom Size Printing

Trying to print a 9" x 6" coated 3 piece out of tray 5 bypass and it keeps getting stuck trying to go through the paper path to the fuser. It actually stops in the registration roller part. I have tried other trays and they don't work either. I am also using the heavyweight paper fuser. Any help would be appreciated. This is on a Color 550.

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2 Replies
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Account Deactivated

Re: Custom Size Printing

Hi Printman.

Thank you for using the Customer Support Community Forum.

The problem may be caused by the paper.  Here is a link to the paper specs for that printer. 

 

http://na-supplies.xerox.com/is-bin/INTERSHOP.enfinity/WFS/Xerox-SuppliesUS-Site/en_US/-/USD/ViewSup...

 

I hope that helps you.

 

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Thanks,
SandyP-Xerox
Moderator
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Agency Analyst
Agency Analyst

Re: Custom Size Printing

Printman,

 

Have you seen this link and just to make sure - you are setting the machine correcly with the paper size?

 

Thank you,
Jordan

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Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

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