Cyan Toner not recognized in Xerox 7242

[phigo]

Thanks Gabi. I will look into it and if it is too complicated i´ll call a technician.

Again, Thank You!

[GabiE-Xerox]

It is not right normal. It can be from what I said: a bad developer housing who can loose developer material and toner and who can generate a mess inside the machine.

[GabiE-Xerox · Accepted solution]

Hi Philip,

In this case, it is sure that your problem become from Cyan Developer Housing and If you do not have a Service Manual to guide you to remove Developer Housing I recommend you a tech person to do that.

Gabi

[phigo]

One addition: The toner cartridges look a little filthy and are covered with powder. Is this normal?

Thanks Philip

[phigo]

Hi Gabi,

I tried another new toner, but it didn´t work.
Any other idea I can try?

Thanks Philip

[GabiE-Xerox]

Hi,

It will be better if you can/have try another toner cartridge to eliminate CRUM (chip) issue. But in many cases it can be a Developer Housing problem, wich can be defective and loose Developer material, so the ATC (automatic toner concentration) sensor cant read the toner density on the IBT  (image belt transfer).

Gabi

[phigo]

Hello Community,

I just changed the empty Cyan toner with a new one on our Workcentre 7242 and it does not recognise the new toner. Still keeps saying it is empty.

I followed the instructions and did restart the printer couple of time.

Is there any special trick I need to do in this case. Maybe clean something or do a special procedure?

Help appreciated,

Thanks and regards

Philip