cancel
Showing results for 
Search instead for 
Did you mean: 
phigo New Member
New Member

Cyan Toner not recognized in Xerox 7242

Jump to solution

Hello Community,

 

I just changed the empty Cyan toner with a new one on our Workcentre 7242 and it does not recognise the new toner. Still keeps saying it is empty.

I followed the instructions and did restart the printer couple of time.

 

Is there any special trick I need to do in this case. Maybe clean something or do a special procedure?

 

Help appreciated,

Thanks and regards

Philip

Tags (3)
0 Kudos
6 Replies
gabiene Occasional Advisor
Occasional Advisor

Re: Cyan Toner not recognized in Xerox 7242

Jump to solution

Hi,

It will be better if you can/have try another toner cartridge to eliminate CRUM (chip) issue. But in many cases it can be a Developer Housing problem, wich can be defective and loose Developer material, so the ATC (automatic toner concentration) sensor cant read the toner density on the IBT  (image belt transfer).

 

Gabi

phigo New Member
New Member

Re: Cyan Toner not recognized in Xerox 7242

Jump to solution
Hi Gabi,

I tried another new toner, but it didn´t work.
Any other idea I can try?

Thanks Philip
0 Kudos
phigo New Member
New Member

Re: Cyan Toner not recognized in Xerox 7242

Jump to solution

One addition: The toner cartridges look a little filthy and are covered with powder. Is this normal?

 

IMG_4443.JPGIMG_4444.JPGIMG_4445.JPGIMG_4446.JPG

 

Thanks Philip

0 Kudos
gabiene Occasional Advisor
Occasional Advisor

Re: Cyan Toner not recognized in Xerox 7242

Jump to solution

Hi Philip,

In this case, it is sure that your problem become from Cyan Developer Housing and If you do not have a Service Manual to guide you to remove Developer Housing I recommend you a tech person to do that.

 

Gabi

gabiene Occasional Advisor
Occasional Advisor

Re: Cyan Toner not recognized in Xerox 7242

Jump to solution

It is not right normal. It can be from what I said: a bad developer housing who can loose developer material and toner and who can generate a mess inside the machine.

Highlighted
phigo New Member
New Member

Re: Cyan Toner not recognized in Xerox 7242

Jump to solution
Thanks Gabi. I will look into it and if it is too complicated i´ll call a technician.

Again, Thank You!
0 Kudos