It is not right normal. It can be from what I said: a bad developer housing who can loose developer material and toner and who can generate a mess inside the machine.
In this case, it is sure that your problem become from Cyan Developer Housing and If you do not have a Service Manual to guide you to remove Developer Housing I recommend you a tech person to do that.
It will be better if you can/have try another toner cartridge to eliminate CRUM (chip) issue. But in many cases it can be a Developer Housing problem, wich can be defective and loose Developer material, so the ATC (automatic toner concentration) sensor cant read the toner density on the IBT (image belt transfer).
I just changed the empty Cyan toner with a new one on our Workcentre 7242 and it does not recognise the new toner. Still keeps saying it is empty.
I followed the instructions and did restart the printer couple of time.
Is there any special trick I need to do in this case. Maybe clean something or do a special procedure?
Thanks and regards
Solved! Go to Solution.