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janderson New Member
New Member

Cyan Toner not recognized in Xerox 7242

Product Name: Xerox 7120
Operating System: Not Applicable

We have a Xerox 7120.  The cartridges that are in the machine are models:

006r01457, 58, 59, 60

We were told and received from Xerox that those toners are not longer compatible with the machine and we need to use:

006r01461, 62, 63, 64

Both state that they are for our machine, 7120.  

Strange thing is the toners that are in the machine work fine (almost empty), but if we replace them with either the new model or the old model, they get an error.  Same model and everything, but they get an error.  Used vs new?!

The error is just a cartridge error.  These things have a chip on them.  Can they be removed and reinstalled on another cartridge?

Very odd that the toner works only if already in the machine, nothing new works?

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1 Reply
Community Manager CherylO-Xerox
Community Manager

Re: Cyan Toner not recognized in Xerox 7242

Hello janderson.

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: WorkCentre 7242.

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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