Showing results for 
Search instead for 
Did you mean: 
1 Reply
Community Manager
Community Manager

Re: Cyan cartridge reported as empty when it shouldn't be

Hello Mensana88,

This device has a Cyan Toner Cartridge and a Cyan Drum Cartridge. I would check that message carefully, as if it is the drum it may still need to be replaced. Here are the steps for replacing the Cyan Drum Cartridge.

Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
New Member
New Member

Cyan cartridge reported as empty when it shouldn't be

Product Name: WorkCentre 6515
Operating System: Not Specified

I have a Xerox WorkCenter 6515 printer and a few weeks ago I was informed that I need to order a new black toner cartridge. I did that and three days ago it arrived in the mail. I went in the menu of the printer and tried to see how much toner is left. The printer did not tell me, just that I needed to reorder a new cartridge. At that time I noticed that the Yellow, Magenta and Cyan toner cartridges were all in the 60-70% range. This makes sense because I mainly print black and white documents. However today, I sent a document to print and I got an error response on my computer. I didn't pay much attention to what it said but when I went to the printer I saw that the Cyan cartrdige is reported as empty. This is definitely an error because the cartridge was around 65% three days ago and I did not print anything since then. I took it out and shook it well and then I placed it back in, but it's the same error message. How do I overcome this situation? I can order a new cartrdige, but I am 100% that it can't possibly be empty.

Tags (1)
0 Kudos