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digitalprintplus Valued Member
Valued Member

Cyan/ faded streaks on prints

Operating System: Windows 7

HI there guys 

Well we are having a cyan streak on our prints. 

Check photos

The developer unit has been changed in magenta, we suspect it was leaking,

The yellow developer was changed just now

Cyan changed about 6 months and black abotu 10 months ago. 

This just started happenign about 4 days ago

Thing is wasnt' that prevaent, so was liek let's change the yellow developer because that was the only one not changed for the year

Had technician come in and clean the Ross toner and lasers

but still same issue

Can anyone assist and pint us ina direction

And dont' show up on dark prints. 

20181213_205043.jpg20181213_205051.jpg20181213_205054.jpg20181213_205056.jpg

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17 Replies
gabiene Advisor
Advisor

Re: Cyan/ faded streaks on prints

Hi,

It looks like the Cyan laser is not cleaned well. And in the Yellow developer housing are some debris.

 

Gabi

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Cyan/ faded streaks on prints

When it happens to one color it is a drum, and when it is all colors it is the fuser.

So swap Cyan and Magenta drums and see if the issue follows from Cyan to Magenta, if it does, replace the defective drum.

You didn't mention a printer model

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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digitalprintplus Valued Member
Valued Member

Re: Cyan/ faded streaks on prints

Ok will try the swap with the drums. and let you know. 

I'll try that for sure because we would need the drums here for Monday so would have to order from Fedex

 

the fuser is at 70

I'll try the yellow developer housing and see if i covered it back well 

the machine is C75

thanks guys

 

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Highlighted
digitalprintplus Valued Member
Valued Member

Re: Cyan/ faded streaks on prints

Also I was to add I printed something black and it showed up on the black

I'm wondering if it's the black drum then?

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gabiene Advisor
Advisor

Re: Cyan/ faded streaks on prints

It is possible.

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digitalprintplus Valued Member
Valued Member

Re: Cyan/ faded streaks on prints

this is also the latest set of prints

the colour even doesn't look rigth

like anything with yellow (green etc) the colour is a bit light

Changed the developer yesterday thinking it was that, but that doesn't seem to be the problem 

WhatsApp Image 2018-12-14 at 2.56.35 PM.jpeg

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Cyan/ faded streaks on prints

Print the attached by importing it into the Fiery or the Freeflow. It is 100% CMY

If the issue is a particular drum, it will be evident in the output.

Solid black can be done by copying nothing with the lid open in a lit room (Output is solid black in a lit room)

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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gabiene Advisor
Advisor

Re: Cyan/ faded streaks on prints

Take out the yellow developer housing cover to see if it is a line on the magnetic rolller. This means it is a debris on developer. 

If not, it is possible to have a dirty Laser window. To see this take out the drums,drums cariadge, extend the transport cariadge, take out the IBT assy and with a light look better at the Laser's windows and if you see some dirty clean it with a linth free cloth.

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digitalprintplus Valued Member
Valued Member

Re: Cyan/ faded streaks on prints

We cleaned the laser and the Ross unit. Wasn't even that dirty. Still getting the stuff on it
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