i'm a new member.
I recently install a DC12 with a Fiery running with windows NT. I installed all sofware( Fiery software, Commande Workstation, color tools).
The DC12 displays the message: " power on the machine".
A followed the documentation, but i can't do a print test.
Please, Can you help me?
Thank you for using the Support Forum. Please take a look at the solutions for no power and make sure the power is adequate for the machine and that the machine is plugged directly to the wall outlet, no extension cord or surge protector. If it still fails please consider contacting your support centre for further assistance.
The fiery is power on. All cables are connected. But the DC12 can't communicate with the fiery. I don't know if there is a methode to directly configure the DC.
It uses the two fat cables to communicate with the machine. It sounds like the Fiery is coming up but since it cant communicate with the machine it cant print the sartup sheet. Make sure the Fiery cables are plugged into the correct ports on the DC12. Look at the small picture on the Fiery port then match that to the picture on The DC12 side. Make sure the Fiery and the DC12 are off when doing this. If they are then it could be the cables or the boards that the cables plug into either on the DC12 side or the Fiery side.
Are you sure you intalled the correct software on the Fiery?
If you power on the Fiery while holding down the 4th button it should give you a menu. Choose the one that says 'restore backup'. This will reload the software from a hard drive partition.