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Dc 242 spire cx260 Problem

Product Name: Other - specify product in post
I've a big problem : when start cx260 application original version and Version with SP1 appears window with " spire is go to shutdown. 60..59.." and the application shutdown. I restore system .. The problem persist. Also I install SP2 then the software is ok but there are no communication with the copier .. What's happen ??! Solution is possible ??? Thanks.
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