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Device failure 12-250

Product Name: Xerox Color C75 Press
Operating System: macOS 10.13 - High Sierra

Hi,

I have a message that reads device failure 12-250

Does anyone know how to fix it?

 

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2 Replies
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Community Manager
Community Manager

Re: Device failure 12-250

Hello Bronson.

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: Xerox Color C75 Press.

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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Valued Contributor
Valued Contributor

Re: Device failure 12-250

do you have a folding unit on your machine?  and is this fault coming when you powering the machine up ?

if so then this fault indicates that folding unit end guide home position sensor is not activated within the proper time and it happens usually because the rails are sticky and they need to be cleaned  so try to clean it ,otherwise you need a technicianc701.PNG