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mnammour
New Member
New Member

Different Toners for the C405

Product Name: VersaLink C405 Color Multifunction Printer
Operating System: Windows 10 x64

Hi All,

My company bought 8 Versalink C405 printers a few months ago, and we are having an issue with toner compatibility. We discovered that there are two sets of toner series that were given to us by the local xerox vendor. The sets are as below

 

106R03508 - Black

106R03509 - Yellow

106R03510 - Cyan

106R03511 - Magenta

 

106R03500 - Black

106R03501 - Yellow

106R03502 - Cyan

106R03503 - Magenta

 

The problem is that 4 of our 8 C405s are working with the first series, and the other 4 are working with the second series. If we try to install a toner from the "wrong" series in a printer, it will fit inside perfectly but it will not work and give an error "Incompatible Toner”. The local Xerox vendor seems to have no clue about what is causing the issue and they have a ticket open with Xerox 3rd level support, but that is a slow and painful process. Anybody know what the issue might be, and if there are any quick solutions for it?

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1 Reply
TammyL-Xerox
Community Manager
Community Manager

Re: Different Toners for the C405

Hello mnammour, 

The printer reads a chip on the very first toner cartridge that is installed into the printer.  After that if you try to put in other toner with a different part number like described below it will give you the incompatible message. 

Meter Toner --106R03508 - Black   106R03509 - Yellow   106R03510 - Cyan  106R03511 - Magenta

Sold Toner --106R03500 - Black   106R03501 - Yellow   106R03502 - Cyan    106R03503 - Magenta

#1 - " SOLD/ Regular " - You own this machine. No Contract.
#2 - " Metered " - Cost per Copy, Renting Machine, Contract with Xerox

If you still have questions, I suggest that you call into our support department for assistance @ 1-800-821-2797.

 

 

Thanks,
TammyL-Xerox
Community Manager

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