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v.minchev New Member
New Member

Disable bypass tray on Xerox WorkCentre 3335

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Hi all,

I am having some trouble disabling bypass tray on Xerox WorkCentre 3335. 

 

The bypass tray is always looking for paper and when a user is printing something, he gets error message:

Xerox Device Status

07-500 The paper supply in the Bypass Tray is empty. User intervention is required to add paper to the Bypass Tray. Printing can continue if the required media is available from other trays, all other machine services(if installed) are unaffected.
 
I do not want to use the bypass tray and don not want to fit paper in it, but it seem i can not find how to disable it.
 
Can some one give me an idea, the printer is network, and I hant to disable the tray for all users, not to go from pc to pc to set it up manually to use tray 1.
 
Thanks.
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6 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Disable bypass tray on Xerox WorkCentre 3335

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You can't disable it and there is no reason to, if he is actually getting the error and the job won't print because he needs to load stock in tray 5 then he is actually specifying tray 5 in the job, or is specifying a stock that is not currently loaded.

 

But that error the way it is worded is just a notice, it doesn't actually stop you from doing things, it is just an Alert that in no way relates to a job, the tray is just empty.

3.GIF

 

4.GIF

 

 

The driver, unless you manually changed it, is set to Auto select, which will not go to tray 5, unless the app is specifying it. In Word for instance, it would be here

2.GIF

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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v.minchev New Member
New Member

Re: Disable bypass tray on Xerox WorkCentre 3335

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Yes, this is just a notification message and does not stop anyone from printing. But this is just annoying and I just can not understand why there is no option to disable or ignore that the bypass tray is empty.

 

I will "Accept Solution", but this is just a thing that Xerox did not think about enough and to me is some kind of a missing option from the administrator panel.

 

Thank for the replay.

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Disable bypass tray on Xerox WorkCentre 3335

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They put it there after a decade of people complaining that the driver couldn't see what was in tray 5.

And as with all things, people don't tell a company they like something, they complain about what they don't like, so after years of being told it was stupid to not have a sensor in tray 5 to show paper levels, they added it.

 

Some day they may get enough complaints that the status alert is annoying and they will give an option to disable it.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
rkalecki New Member
New Member

Re: Disable bypass tray on Xerox WorkCentre 3335

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And what about this status code:

,,07-500 The paper supply in the Bypass Tray is empty. User intervention is required to add paper to the Bypass Tray. Printing can continue if the required media is available from other trays, all other machine services(if installed) are unaffected.''

in context of Status Alerts from Xerox CenterWare Web aplication. It says:

,,An Alert report is E-Mailed to recipients in the Current Recipients list when the status of a printer changes from "Up and Running" to an alert that has been added to the Included Alerts field."

I always have status 07-500 on several of my printers so is mail will by send form Xerox CenterWare Web or not when status change to for exampe Toner/Ink low? This several printers never have status "Up and Running".

 

 

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dougn New Member
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Re: Disable bypass tray on Xerox WorkCentre 3335

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I'm totally with "V" on this matter.  Lately it seems that Xerox software is designed by sadists.

Suppose that every time your phone rang the caller ID said NOT YOUR WIFE followed 2 seconds later by a message showing you who was actually calling.  That would be considered dumb.

The message about the bypass tray rises to the same level of stupidity.

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hmazuji New Member
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Re: Disable bypass tray on Xerox WorkCentre 3335

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there should be an option whether we want to see it or not

and there should be an option whether we want to scan from the flatbed or document feeder

and there should be an option whether we want to copy from the flatbed or document feeder

and there should be an option under "network pc" to use the network, instead of being listed under wsd.  i don't know what 'wsd' is, but i do know what a 'network pc' is

i want to say something derrogatory here, but i will leave it up to your imagination

hmazuji@gmail.com

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