Disable smart Esolutions?

[dpversant]

Can anyone tell me how to disable the smart esolutions on the Versant 3100? I have tried going in under ADMIN and changing the settings to disabled, but the button to change that setting is not an option. I have an error on the machine saying it cannot communicate with xerox smart esolutions and I want to get rid of that error. I don't need it to communicate.

[Joe Arseneau]

Where are you trying to disable it? Are you in CWIS doing this?

And if so, have you tried using a different browser? Because Chrome for sure has issues with Xerox printers.

[dpversant]

From the console on the versant. I don't know how to get to this CWIS.

[Joe Arseneau]

Take the IP address of the Fiery attached to it and put it in the address bar of your web browser (IE , Firefox, Safari)

It will load the webpage (Webtools) that is built into the Fiery print server.

At the lower right of the page will be a link to the Xerox device, click that to load CWIS (Centreware Internet Services)

[dpversant]

I click on my machine name at the bottom right, but the screen doesn't say Centreware just Xerox3100. I have no tabs for properties.

[Joe Arseneau]

I guess you will need to call Xerox support, you can't replicate my scenario and I can't replicate yours.

[dpversant]

Okay, weird. So, I left the webpage up and eventually it did go to that screen. However, when I go to properties it is asking for a login. I tried my fiery and the login for this forum but nothing. What is the login?

[Joe Arseneau · Accepted solution]

user = admin

Pass = 1111

[dpversant]

Yep! That did the trick. Thank you so much.