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Printdiana New Member
New Member

DocuPrint 180 - PDF does not completely print.

Hello All!

 

I have been having trouble printing a PDF on our DocuPrint 180. The problem is that it never completely finishes printing.

 

On average it will print about 1,600 simplex letter size pages. When it has printed that many it will go "completed" and print a summary of how many pages printed. No error sheets or any indication that it did not do what it was supposed to do.

 

The problem is these PDF files are between 7,000-11,000 pages, on average 7-20 Mb. This forces me to submit the job multiple times, each time getting the last page from the actual print operator.

 

I am submitting the job by printing from Adobe Acrobat DC on a windows 7 64-bit machine, I have the latest DP180 print drivers installed. I currently cant think of why this relatively small file would not be able to print completely, or at least inform me as to why the job does not complete.

 

Any help or ideas are greatly appreciated. Thanks!

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1 Reply
Community Manager CherylO-Xerox
Community Manager

Re: DocuPrint 180 - PDF does not completely print.

Hi Printdiana,

Thank you for using the Support Forum. If this is happening on only one document consider making a copy of the document and try to print the copy. You indicate this is a PDF so try this in Adobe change to Print as Image and see if the documents will print that way. If the problem continues please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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