cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

Docucolor 252 still having printing problems

I thought my issue with the DocuColor 252 was fixed, but I was wrong.

Copying and scanning is fine, but printing remains an issue. Sometimes it will print on the first try, but most often it takes 4 attempts before it works. I've already tried all of the steps from this last thread:

http://forum.support.xerox.com/t5/Printing/Xerox-DocuColor-252-Not-Printing/m-p/175239/highlight/tru...

In the Fiery software, if it's not going to print, the job actually shows the document name and such, but the pages shows "0". The job bypasses the sections above for Printing and Processing and just appear at the bottom in the "Printed" list. When it does print it shows at the top "Processing" and "Printing" sections first and then appears in the bottom "Printed" list with the actual number of pages.

Any other ideas would be greatly appreciated.

0 Kudos
1 Reply
Highlighted
Valued Advisor
Valued Advisor

Re: Docucolor 252 still having printing problems

Reload the Fiery completely, everything in the other thread made it look like the network itself was the issue. So now eliminate the possibility of the Fiery being the issue and wipe it out per the "fiery" users response in the previous thread.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos