Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Highlighted
caleb
New Member
New Member
‎04-10-2017 09:40 AM

Docuprint cp215w Not printing Yellow

Hello,

 

I am unsure of what else to try short of buying a new cartridge. My printer is not printing yellow. All other colors come out but yellow. It seems that the printer is replacing the yellow with magenta. Very strange. On the 4-color test sheet, yellow is simply missing. Any ideas would be much appreciated, thank you.

0 Kudos
Reply
2 Replies
Highlighted
CherylO-Xerox
Community Manager
Community Manager
‎04-13-2017 05:12 PM

Re: Docuprint cp215w Not printing Yellow

Hi caleb,

Thank you for using the Support Forum. Please try the enable toner refresh on the yellow toner. If that does not help try a new toner or please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

0 Kudos
Reply
Highlighted
caleb
New Member
New Member
‎04-22-2017 10:10 AM

Re: Docuprint cp215w Not printing Yellow

Hello, thank you for your reply. Neither of those suggestions have fixed my problem unfortunately. I am also recieving frequent errors regarding the ABC sensor (error code 092-651) and the CTD sensor. I have cleaned the sensor. But maybe the issues are related? Also, I live in China now, so a service center is outhe too.

0 Kudos
Reply