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Don’t print 12x18in in full after firmware update

Product Name: Phaser 7800 gx
Operating System: Windows 10
After somebody updated the firmware of the machine, it isn’t printing 12x18in size. I have printed many work on this size before and now isn’t working, it takes the paper but just print 1/4 of the actual image leaving the rest of the paper blank
The weir thing is prints 11x17 normally but no the biggest size
Any advice ...
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Community Manager
Community Manager

Re: Don’t print 12x18in in full after firmware update

Hello Paul1120,

I have checked the 7800 specs and it should definitely do 12x18. I would recommend contacting the Support Department for more assistance.

Thanks,
CathyO-Xerox
Community Manager

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