Showing results for 
Search instead for 
Did you mean: 
1 Reply
Community Manager
Community Manager

Re: Dots on prints despite replacing all consumables - machine only 10k clicks since new.

Hello LeafletsInLincs,

I am sorry to hear about this experience for you. I would recommend you speak with your sales representative about this issue to see if there is anything they can do to help you find something that is right for your business to be successful.

Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

Dots on prints despite replacing all consumables - machine only 10k clicks since new.

Product Name: Xerox Versant 180 Press
Operating System: Windows 11

Our v180 puts 1 or 2 random dots on sheets.


We have on many occasions changed all consumables, toners, drums. The machine has had about 4 engineer visits since new in March 2021. The machine is supposed to be able to handle 80k clicks a month but ours has done 10k total & we have to throw most of what it prints away due to the above. I've literally had about 700 orders since the install & used 10k clicks to fulfill them.


We only print posters & the above issue means it takes like 20 sheets to get a poster we can actually sell. I will never be able to print anything else like leaflets etc as I have zero faith it's possible for a v180 not to print a random dot or 2 that's not in the artwork.


I have consistently complained about the quality of this machine but now it has got to the point where the machine has drained all of our business savings & am no longer able to pay for a machine that I can barely print on.

Every day I have to print, I just dread it because I'll be looking at prints I can't sell from a printer that took all my savings. 

Obviously, this had all had very negative effects on my mental health as I have gone from having a successful business to having no savings, no job & no prospects. I get a sale & shudder at the thought of having to do it. It shouldn't be like that.

I have another engineer visit early next week. I have no faith that anything will improve & just want to leave the print industry. I can't even sell the printer as it required a large team of people & window removal to install.

0 Kudos