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MohrStress
New Member
New Member

Driver Installer

Product Name: WorkCentre 7830/7835/7845/7855
Operating System: macOS 11 - Big Sur

The Installer in Mac OS Big Sur is not allowing the "Install" Button to highlight under "Installation Type". Any Ideas on how to remedy this problem?

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2 Replies
CherylO-Xerox
Valued Advisor
Valued Advisor

Re: Driver Installer

Hi MohrStress, 

Thank you for using the Support Forum. I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100   

Thanks,
CherylO-Xerox
Community Manager

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davidcjones
Member
Member

Re: Driver Installer

Hi,

 

I have the exact same problem (well nearly) with my Mac under Monterey and the most recent version of the ColorQUbe 8580 drivers. The Xerox website says the drivers released on Feb 15, 2022 are most recent (version 5.10.0 build 2305. The installer runs but never lights up the "install" button, just as is described above. I tried calling the Tech Support line, and they said I needed to install my printer using the "install a printer by IP address technique." The problem here isn't seeing the printer. I can see the printer with the older drivers, but I am assuming my Backend failed errors are related to the new operating system, so I am trying to install the newest Xerox drivers. Morever, installing a printer by the IP address won't necessarily get me all the Xerox driver's features. When I pointed all that out, Tech Support (Xerox) said to call Apple, but you know they won't help with a Xerox software application. I think there is a problem with the installer itself, as I don't have trouble installing anything else. Can someone confirm the driver actually works?

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