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zimma Member
Member

Driver Presets don't remember Paper Size information

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Product Name: VersaLink® C405 Color Multifunction Printer
Operating System: Windows 10 x64

App Version 7.48.9.0

Driver Version 7.59.0.0

Both PS and PCL6 drivers do the same thing. Above versions are latest from website.

Control Panel -> Devices and Printers -> C405 -> Printer Preferences

  • Fit to new paper size = OFF
  • Change Document size = A4
  • Other Colour = Yellow
  • Other Type = Bond

Save Preset as "Test"

Come out of Printer Preferences

Launch Printer Preferences again

Check that the following are set

  • Fit to new paper size = OFF
  • Change Document size = A4
  • Other Colour = Yellow
  • Other Type = Bond

Reselect Preset "Test"

  • Fit to new paper size = OFF
  • Change Document size has changed to LETTER!!
  • Other Colour = Yellow
  • Other Type = Bond

 

 

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5 Replies
rdaniels2 Valued Contributor
Valued Contributor

Re: Driver Presets don't remember Paper Size information

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Are you using the latest Driver off the Xerox Site for this printer or are you using the MS Windows Driver for Xerox ?

Randy
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zimma Member
Member

Re: Driver Presets don't remember Paper Size information

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Hi there, Yes I am using the drivers from the Xerox website.

The problem occurs on both PS and PCL v4 drivers. The problem does not occur on v3 drivers.

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rdaniels2 Valued Contributor
Valued Contributor

Re: Driver Presets don't remember Paper Size information

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I would stick with V3, instead of V4 as there seems to be little bugs with it. Joe (Xerox Forum Guru) has posted this in one of the other support locations.

If I find it I will link it for you. Or if Joe see's this, he'll be able to explain it a little better.

<Edited>

Read this link, might give you a little more insight

https://blog.thinprint.com/the-new-microsoft-v4-printer-driver-model/

Randy
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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Driver Presets don't remember Paper Size information

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I agree it seems the Xerox V4 driver is broken, which would mean it needs to be Sparred (Sent to Engineering to fix). I can't submit it though, a customer has to call in to Xerox to initiate the spar. This forum is considered peer based support, it isn't official and is not monitored in any way by Engineering.

But I also don't think they will fix it either, simply because it is probably going to be deemed "Working as intended", and they will back up that statement with the screenshot that happens specifically in the driver when you choose that (Document Size) option.

1.JPG

I tested the Native and the GPD in all V4 flavors, they all do it, the fact that it doesn't fail to do it in V3 is a good way to stand ground over the "Working as intended" response, because if V3 works and V4 doesn't, one of them is broken.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
rdaniels2 Valued Contributor
Valued Contributor

Re: Driver Presets don't remember Paper Size information

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Joe, I knew you had something about the v3 and v4. Thank you !!

Randy
Please be sure to select Accept Solution and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!
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