We have 3 identical laptops. We used to print over a wireless network just fine with a Versalink B600 printer, but it died. We now have a B400. Initially, there was something off in the way it was set up on the network, and I couldn't get it to work. Our IT department fixed the network issues, but somehow the driver installation on the computer I used as a guinea pig got corrupted. The Xerox app can find and communicate with the printer, but it won't print. Windows trouble-shooter seems to think there is a network error. Before deciding there was a network issue, I first tried installing the printer from Winows using the the printer IP address, becaseu it couldn't find the printer by name. When that didn't work, I downloaded the Xerox app and tried installing with that, again using the IP address.
On the other two machines, I uninstalled the old printer, downloaded and installed the B400 software app, and both of those are working fine. One difference is that I told the app to find the printer by name, rather than by IP address. With the network issues fixed, the app had no trouble finding the rpinter by name.
I then went back to the first computer. I have deleted the printer, uninstalled all the Xerox software I can find, cleared the print queue, etc. and then re-booted. When I try to do a clean install the way I did on the other two machines, it says "Oh, it's already here", and duplicates/re-uses the faulty installation using the IP address.
My suspricion is that the uninstall process is leaving registry entries behind. I will try to clean the registry the next time I battle with it. I have very limited access during the summer, and it's in an area with no air conditioning. I can only work on it one or two mornings a week, and then only before it gets too hot.
Any other suggestions or ideas?
Thanks!
