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CathyO-Xerox
Community Manager
Community Manager
‎09-30-2021 04:00 PM

Re: Driver Update Needed Message on client Computers

Hello mcoomber,

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.

Thanks,
CathyO-Xerox
Community Manager

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mcoomber
New Member
New Member
‎09-28-2021 01:26 PM

Driver Update Needed Message on client Computers

Product Name: AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer
Operating System: Windows Server 2016 x64

Hi All,

I've got 5 Xerox printers deployed via Group Policy within a domain. They have been working perfectly till about an hour ago when all clients computers stopped printing with the message - Driver Update Needed. 

The driver that was in use was the Xerox Altalink C8070 PCL6 version 5528.1000.0.0. I have now updated the driver to the Xerox Gobal Print Driver PCL6 version 5810.800.0.0. However users are still having the error message and our unable to print. 

When I click on one of the printer icons within a client computer, the Network Connected Status shows Needs new driver and the printer names are called Microsoft enhanced Point and Print driver. 

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