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RSMP2001 New Member
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Driver problem mac osx catalina

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Product Name: docucolor 252 driver
Operating System: macOS 10.15 Catalina

I update to mac osx catalina and the driver for docucolor 252 doesn´t work.

Any possible solution?

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9 Replies
Community Manager CathyO-Xerox
Community Manager

Re: Driver problem mac osx catalina

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Hello RSMP2001,

What configuration of that device do you have? Only one configuration is compatible.

https://www.office.xerox.com/latest/SFTDS-05U.pdf

On page 9 it shows you the one configuration that is compatible and the other 4 are not compatible with Catalina.

Thanks,
CathyO-Xerox
Community Manager

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RSMP2001 New Member
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Re: Driver problem mac osx catalina

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Hi, in the page 9, i found the one driver that is compatible with osx catalina, (Xerox® DocuColor 242/252/260
Xerox® FreeFlow DXP260), but in download page (www.xerox.com/drivers) there is no driver. Thanks
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Community Manager CathyO-Xerox
Community Manager

Re: Driver problem mac osx catalina

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Hello RSMP2001,

Good catch. I spoke with the Driver Team on that and this is what they said:

  • The Xerox FFPS driver for DocuColor 252 is no longer supported (dropped June 2018).
    • The Device Compatibility document incorrectly shows this as supported.
    • An update to the document has been requested.
  • The user can still add the printer on macOS using the built-in “Generic Postscript PPD”.
    • If Xerox driver features are really needed, they could try an unsupported work-around in which they install the Xerox macOS Common Print Driver from a closely related product like Xerox Color C60 w/ FreeFlow controller, which is supported on Catalina.  Note that there may be incompatibilities that could cause not all feature/function to work properly.
Thanks,
CathyO-Xerox
Community Manager

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RSMP2001 New Member
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Re: Driver problem mac osx catalina

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Thanks for your answer. I have been using "Generic Postscript PPD". But almost all functions are lost, even printing on A3 or choosing the input trays. It is a disaster. I will try to find a solution, because otherwise the printer will stop serving. The bad thing about this is that the printer is perfect, it works very well for our company and having to discard it makes no sense.
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Fabio Valued Advisor
Valued Advisor

Re: Driver problem mac osx catalina

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just grab another driver, for example a color 550 or a c60 , the .ppd files are almost identical

then you can print with all your options

TMateshat New Member
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Re: Driver problem mac osx catalina

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Hello, is there any anyyyy other solution for 3025? I only found downgrading macOS and not sure do I want to do that. Thank you! :)

RSMP2001 New Member
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Re: Driver problem mac osx catalina

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I worked with the driver C60 the point is test patiently with different drivers until someone works with your printer
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Artboy New Member
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Re: Driver problem mac osx catalina

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I'm in the same situation.  DocuColor 252 machine is working great, only problems are driver updates (as in there are none).  Mac OS software updates vs Xerox print drivers has been a constant problem. Have tried color 550 and c60 (c60 works best), but still cannot access bypass tray (despite driver seeing it).  Can Xerox please give us a driver or an alternative driver that works better?  Please don't ignore customers who have older equipment.

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rdldc New Member
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Re: Driver problem mac osx catalina

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I use a Xerox WorkCentre 6605 and with Catalina the scanner is not supported anymore. Is there a simular workaround?

Honestly I'm deeply disappointed in Xerox. The printer is a great tool, but dropping support while I only own it for a couple of years is very disapointing. If this is not solved by Xerox it will be my first and last Xerox tool.

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