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Driver resets to different driver

Product Name: Xerox AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer
Operating System: Windows 10 x64

Our office runs a Server 2008 R2 print server. I have serveral users throughout my office that, when printing to our Xerox Altalink 8070 suddenly do not have the correct driver dialog box for printing preference, but rather a basic generic driver with limited options. Nothing has changed on the print server and the driver works fine for other users. All out users are using Windows 10 x64 for their OS. I've attached two pictures, one of the driver preferences users should/some do get and another image of the one users are getting that is not the correct driver.

 

 

oThis is the CORRECT driver options users should getThis is the CORRECT driver options users should getThis is the INCORRECT driver some users experienceThis is the INCORRECT driver some users experience

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Valued Advisor
Valued Advisor

Re: Driver resets to different driver

t one is using a V3 driver and was installed via Start > Control Panel > Devices and Printers

2nd one is a V4 driver and probably installed Via Start > Settings > Devices, it also requires the Xerox Print Experience app to be insrtalled to make it functional. But I advise against it since Xerox killed the V4 GPD

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Joe Arseneau