Duplex printing disabled on Versalink C500DN

[coeurdubois]

Thanks so much. I 'thought' I had checked all those settings thoroughly but evidently not. All now appears OK, as I remember it from the previous installation. Thanks again.

[CathyO-Xerox · Accepted solution]

Hello coeurdubois,

If the option is greyed out, you may need to enable the option at he driver. HERE are the steps.

[coeurdubois]

I have recently installed a C500DN on my home office PC. This was prevously working perfectly satisfactorily on my office network. It prints perfectly well but I cannot set it to print double-sided. The option is 'greyed-out' in the driver. The installation was carried out using the Xerox SmartStart utility via a USB connection (it had prevously been on the Ethernet at the office where it automatically performed double-sided prining faultlessly.) What am I doing wrong?