Error asks to reinsert Cyan ink cartridge and restart. Completed, multiple times, cannot get error to clear or print.
Could be a faulty toner, or it is in a room with too high a humidity (Toner clumped up)
Try shaking the toner before putting it back in.
Do not shake it hard, be very careful.
Thanks - Toner shaken, carefully, lol, and reinserted. Still no luck.
It would then seem that the Cyan cartridge is broken, it would need to be replaced, depending on life of it, I would call Xerox and ask about reimbursement.
The engine is similar to a 6655. I would try a new cyan drum unit otherwise call a tech in.