I have suddenly (well, 3-4 days ago) lost network connectivity, and in running the Network Diagnostic from the printer panel, I am given the error [ Packets Jammed (ND26) ]. In reviewing the Service Repair Manual, this code isn't mentioned, and neither is the Search Term "Packets Jammed)". I have the printer set with a static IP, and the router (which I have power cycled) admin panel doesn't show it as a connected device, and changing the printer to DHCP doesn't change this. Pinging the printer directly doesn't return a result (4-of-4 packet loss) in both Static & DHCP. There is no useful information online about the ND26 error, and how to resolve.
Even stranger is that even when I try to connect via USB (verifying that USB connectivity is enabled), the device still cannot be found - so it seems that the ND26 error is taking down ALL connectivity.**
Any advice/assistance is appreciated.
** After a soft reboot, the printer does connect via USB and automatically creates a Device with a Windows default driver. The Xerox driver still will not recognize/connect to it. So this is far from an ideal solution, although it does buy time.
If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: ColorQube 8570
Alternatively, you can visit our Contact Us page for other support options.
Hello CherylO - I have done several web-searches for the terms involved in the error, and all have been misleading or dead-ends. Furthermore, as I expressly indicated, I have run the terms thru the Technical Service Manual and found no results. A search on the link you provided me came up empty (which you could have done yourself instead of irritating me with a suggestion that you should have known would not work). As for "Contact Us" - isn't that precicely what I've done here in a Xerox technical forum? If Xerox were to provide an answer on here, would that not provide a searchable answer any future questions that arise about this error?
Please do better, and I will happily provide 'Kudos' when it is warranted.
I don't remember how I resolved it. All I know is that this forum is utterly AWFUL for receiving any shred of help from Xerox themselves.