I have a similar problem with a WorkCenter 6515 using a MacOS 12.6 computer.
Trying to print a pdf file, the printer only prints this:
OFFENDING COMMAND: definefont
If anyone else is dealing with this and on a mac, I resolved by opening the PDF in preview and exporting it all as a png. Printing the generated png file works.
I spoke to Xerox by phone today, they suggested an experiment to use the Generic postscript driver that comes with MacOS. I also tried my wife's older OS and Xerox driver.
looks like the telephone support gave me an email address that diesn't work
i tried variations like technicalsupport.eng@ and technicalsupport@
why is this such hard work?
I've been a customer for 20+ years - am rethinking if Xerox has reduced its ambitions for support and customer experience
The phone support I tried today is of a very low quality. After two attempts we got nowhere.
I was advised an email for technical support is email@example.com
I'll let you know how it goes.
It is a real shame that I have to spend so much time fighting the system just to get Xerox to fix a fault.
There is no email to support that i am aware of. You can phone or chat with them.
Thank you for using the Support Forum. Looks like none of your fellow users had an answer for you. You can reach support through the information found on the online support pages for the Phaser 6510. Hope this helps!