ERROR: rangecheck OFFENDING COMMAND: xyshow

[jmorel1]

Hi,

I am a help desk representative who is trying to assist a user remotely. When trying to print a document from their ChromeBook via docs, they receive this PostScript error that I have no idea what causes it. Where I am located, we have the same printer, and I am able to print the content just fine. Please help. These are her print settings

[jmorel1]

Bumping! Please help!

[Mohammad_armouti]

Hi

What is the driver and the Operating system you are using ?

[jmorel1]

The user is running a ChromeBook. How can I tell the driver version if they're on a Chrome OS?

[jmorel1]

Bumping again. Can someone please help?

[jmorel1]

Bumping once more. Is there really nobody who can help?

[Fabio]

have you tried upgrading the firmware of the machine, or another driver?