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TammyL-Xerox
Community Manager
Community Manager
‎05-01-2023 08:44 AM

Re: EX-i v2.1, SP2: Mac application Preview for PDF missing graphics, pics

Hello TS2, 

Sounds like you have tried everything already, so it would be a software escalation: 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

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TS2
Frequent Member
Frequent Member
‎04-26-2023 05:42 PM

EX-i v2.1, SP2: Mac application Preview for PDF missing graphics, pics

Product Name: Xerox Color C60/C70
Operating System: macOS 12 - Monterey

Hello. Has anyone experienced anything similar to this?

MAC OS Monterey 12.6.5

Application: Preview, used for creating PDF's and printing.

Xerox C60, DFE: Fiery EX-i v2.1 SP2.

Problem: Graphics, Photos missing from prints.

Troubleshooting:

1. Latest driver per EFI.

2. Fiery server updates are current.

2. Adobe Acrobat Reader works fine. However, native OS app, Preview for all PDF's is preferred. 

Thank you for your time.

Dave

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