? i have created many threads on that forum, they offer help everytime?
offcourse if its hardware related then they cant do anythin about it
That would be an excellent suggestion, if EFI would support this EX700. However, they will not, and I am not allowed to create a ticket on EFI's website, because Xerox branded this Fiery, and are therefore responsible for it's support.
I have spoken with EFI on several occasions, and they flatly refuse to offer support on a Fiery RIP which was not purchased from them, instead they always refer me to Xerox for support.
hello, ii suggest creating an ticket on the EFI/Fiery forum, i think this is EFI/Controller related instead of the Xerox machine...
My Digital Color Press has a "Xerox EX700" External Fiery RIP which doesn't seem to be properly flattening or rasterizing my print jobs from Indesign CS5.
My DocuColor 250 with a bustled Fiery RIP, does just fine, and has no problem flattening print jobs.
The problem can easily be reproduced. Create a document, put an image or gradient in the back ground of the document, and then add a text box over that image or gradient.
Then add any effects to the text and the output becomes unacceptable on the 700, however it looks perfect on the DC250.
I suspect that there is some incompatibility between the Adobe Print Engine, and the EX700 Fiery RIP, however I haven't been able to confirm it since I've never gotten high enough in the Xerox Tech-Support chain to verify it.
If I am not mistaken, the Fiery on the DC250 is a PostScript 2 RIP, and the EX700 is a Postscript 3 RIP.
I do know that Adobe completely changed the Adobe Print Engine, a couple of versions ago (I think CS3), and now Indesign does no preflattening of the image if it detects a Postscript 3 printer during the print action. This is causing a significant problem for us as a printing company, because we rely on the 700 for daily production.
I have even attempted to use the built in ability to create a Postscript file, and send that directly to the EX700 RIP, and the output is still the same with any effected text showing a lightened box around it.
I created a Flattener preset that is supposed to completely flatten the print job in Indesign, however it doesn't affect the output from the 700.
A RIP (Raster Image Processor) is supposed to flatten the image sent to it, so that all the printer sees is a flattened image, with no additonal layers, however the EX700 does not seem to be doing this.
Anyone have a similar issue? If this can't be resolved, I'm going to send the 700 back because it is not doing what I need for a production machine.