Embedded OLE object won't print in color on the ColorQube 8570

[CCAP]

I have an embedded red circle in an MS Access report, which looks correct on the screen in Preview mode and will print in color on an HP Photosmart Prem C410 series printer but will only print in black on the Xerox ColorQube 8570.  Don't really think this is an MS Access problem since it will print in color on another type of printer.  I've searched and tried various settings for the printer but nothing seems to work.  The CQ8570 will print color but just not embedded objects.  Anyone have an idea?

Thanks,

Ray

[JordanAXAUQE-AA]

CCAP,

Are you using the model specific driver? PCL? PS?

MY first thoughts are to try a different driver and/or upgrade firmware.

[CCAP]

I'll have to check whether or not it's PCL or PS; but does it really matter?  I'm guessing you think it might.  Thanks.

[JordanAXAUQE-AA]

ccap,

When you are talking about the issue you are getting I would say yes. I would also lead to believe a PS driver would fix this issue. Let us know so we can get your issue solved!

Thank you,
Jordan

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[Bulbous]

I have an identical issue. I am trying to print reports out of Visual Studio 2005. We recently upgraded our Phaser to a ColorQube 8570, but the ColorQube only prints the reports in greyscale. The Phaser and any other color printer we select will print the reports in color. I am currently using the PS driver but have tried every posted driver with no luck. Firmware is current.