Enabling Run Black Mode Xerox 8570 Colorqube

[MIbarra09]

Hi,

I was running a black/white job and noticed some striping so I did a clean, and of course it ate up the remaiing of my magenta and noted that I needed to replace.  I did a re-start, and it continued to ask me to replace - but when I hit the "?", it does state I should be able to continue printing black only prints.  It also states this in the manual.

I cannot get the "Add Ink" screen to leave, and desparetely need to finish this job.  My print queue is empty, and I've tried reprinting in balck mode as I have been doing, but the job isn't going through and I can't get the printer screen to clear.

Is there anything I can do to enable the Run Black mode? 

Thank you so much in advance! 

[Kimzi]

Hi, Mibarra09!

Have a look HERE, and see if that helps.

Best Regards

Kimzi

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[MIbarra09]

Thanks so much, Kimzi. I've tried this and for some reason it won't kick into this mode. The notification to refill Magenta never leaves the screen. I was printing from Adobe Illustrator and tried Also just printing from the open PDF, making side everything was changed to black with no luck.

[Kimzi]

Hi again!

The sensor is probably jammed or something like that, it will help to put in another magenta cube.

Best Regards

Kimzi

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Please remember to select "Accept as Solution" for posts that helped you solve the issue.

[MIbarra09]

Well clearly :) but I was trying to continue running in the interim until it arrives.

Thanks!