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End users print jobs are printing out "garbage" language

Why does this keep happening, and why is it hit or miss?  I'm running Windows Server 2008 R2 with 300+ queus and all drivers are current.  I was told to change the settings to "Print direclty to the printer" but we share all of our printers in our environment and I read that wasn't the best thing to do.  Any ideas, input?

 

Thanks,

Justin

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Valued Advisor
Valued Advisor

Re: End users print jobs are printing out "garbage" language

Heya!

 

It depends on whats printed out, it could be settings in the PCL driver.

If a PS driver is used it could also be that the printer does not support PS.

 

Thanks!


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Re: End users print jobs are printing out "garbage" language

We only use PCL 6 drivers on our servers.  For the most part its anything that they print (word, pdf, emails).  Its weird that a person right next to them can print fine to it but then they cant.

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Valued Advisor
Valued Advisor

Re: End users print jobs are printing out "garbage" language

Heya!

 

It could be the document, if so try changing the font to arial or something similar.

The Calibri font can produce some weird errors and so forth, also if thats the case you can also change a few settings in the driver and see if that helps.

 

In printing preferences for the correct driver, go to Advanced and change Truetypefont to "Download as softfont" and Truetypefont download options to "Download as Bitmap".

 

If you do not want to do this, you could also check the calibri font version, and use the latest one on every PC.

 

Also, if its on PDF you can try to select "print as image" in the print menu.

 

If its only one PC thats having the problem it could be a corrupt driver, try reinstalling the driver. By deleting it properly and then installing the newest driver.

 

Hope this helps to get you on the right track.

Thanks!


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Re: End users print jobs are printing out "garbage" language

I'll try chaning the Truetypefont info and see what happens.

 

I know that deleting the driver and reinstalling doesnt fix is for the most part.  How do you properly delete it?

 

Thanks,

Justin

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Valued Advisor
Valued Advisor

Re: End users print jobs are printing out "garbage" language

Heya!

 

By properly I just mean that deleting the Icon is not enough, just check the print server properties, to be sure that the driver is deleted.

 

Thanks!


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Agency Analyst
Agency Analyst

Re: End users print jobs are printing out "garbage" language

jevans2,

 

I was reading your post an ran into a similar issue. What model are we dealing with and what Print Driver are you using (Model Specific or GPD?)? Do you notice any pattern with this jibberish - user, files, ect?

 

Thank you,
Jordan

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Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

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Re: End users print jobs are printing out "garbage" language

Hey Jordan,

 

It seems to manily be on the 5225 xerox models.  The driver is the xerox workcentre 5225 PCL6. I havent noticed a pattern other than its pretty much anything they try to print out.

 

Thanks,

Justin

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