When I print documents double-sided on A4 paper using Standard Print Quality, all is good. When I change to use Enhanced Print Quality, the back side pages are offset - their content is shifted significantly to the right.
This is totally repeatable. And it makes Enhanced Print Quality quite useless for me.
I have never heard of this issue before. I searched our Knowledgebase and cannot find anything on this. So I would recommend contacting the Support Department for more assistance: 1-800-821-2797
Yes, I have contacted them already. Like you, I could find nothing in the forum covering this. Thanks for the response.
I had a support engineer call on me today regarding this matter. After two hours of investigation, all we could conclude is a hardware fault. All other possible "remedies" failed to solve the issue. I'll let you know the outcome of a hardware swap-out (hopefully tomorrow).
The hardware swap-out did not fix the problem. Even after downgrading the firmware to an earlier version (suspecting that the latest firmware has a problem), the problem persists.
So now the printer has been declared "DOA" (Dead On Arrival), and Xerox have agreed to replace this printer with a new instance of the same model. Hopefully that one won't have the reported problem, because if it does, that would suggest a fault with the printer design or (more likely) a fault with the latest firmware.
FYI, a technician at Xerox is planning to test another instance of the same printer model to see if the problem is reproduceable in the workshop.
I'll let you know the outcome once the printer is replaced.