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Error 016:000:0165 When Printing

Product Name: VersaLink® B405 Multifunction Printer
Operating System: Windows 7

Good morning, everyone. I am an IT admin for my company. We currently have a user on an HP Compaw 6005 Proo SFF PC running Windows 7 32 bit. They can print from other printers in our company but not our Versalink B405. In any application, the program will crash upon trying to send a job to this printer. I have tried uninstalling/reinstalling the drivers. We connect to the printer through a print management server where the workstations grab the driver from. I have tried to search Event Viewer and can find the crashes but the error messages are rather vague. I can post the event log here if need be.

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Valued Contributor
Valued Contributor

Re: Error 016:000:0165 When Printing

if I have your issue i'll try to disable both the advance print feature and the SNMP


Advance.PNGport.PNG