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kaika313
Occasional Contributor
Occasional Contributor

Error 016-748 on multiple Phaser 6510

Product Name: Phaser 6510
Operating System: Windows 10 x64

Hi, we've encountered an issue with several Phaser 6510.

After about a month from first installation printing from network or USB with any kind of driver stuck with error 016-748 that if I'm right refers to a full HDD. After that the machine gets really slow and cannot print anything. Could it be that this issued is caused by the printer that is not able to delete any completed job? Is it a firmware (64.10.41) problem? What's the right procedure to delete any jobs on startup or to free space on the HDD?

Thank you

Kari

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9 Replies
DavidX28897-xrx
Technical Escalation User
Technical Escalation User

Re: Error 016-748 on multiple Phaser 6510

I sent PM

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G3tch
New Member
New Member

Re: Error 016-748 on multiple Phaser 6510

I'm having the exact same issue on a Phaser 6510. If I can get printing to work without an error, it prints one page, takes a minute long pause, then begins printing another page. It'll continue doing this which is very annoying on a 50+ page document. 

Hoping you could post the solution

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DavidX28897-xrx
Technical Escalation User
Technical Escalation User

Re: Error 016-748 on multiple Phaser 6510

Power off the printer.

Then hold down "Information" key + "Down Arrow" key + "Power" button

Run the routine and see if that clears error

G3tch
New Member
New Member

Re: Error 016-748 on multiple Phaser 6510

I'm getting the same error after following those steps and having the HDD Initialize

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DavidX28897-xrx
Technical Escalation User
Technical Escalation User

Re: Error 016-748 on multiple Phaser 6510

If unsuccessful,  HDD Format Mode (Information + Up Arrow + Down Arrow + Power).

If unsuccessful, perform Factory Init Mode (OK + Up Arrow + Down Arrow + Power).

pier
New Member
New Member

Re: Error 016-748 on multiple Phaser 6510

After this operation appears on the printer display error "switch power OFF and then ON 124-315". How can I solve this problem?

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HiQ
New Member
New Member

Re: Error 016-748 on multiple Phaser 6510

Enter Diagnostic Mode and run dC132 Device ID / Billing Data, check service manual for more details.

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John742
New Member
New Member

Re: Error 016-748 on multiple Phaser 6510


@kaika313 wrote:

Hi, we've encountered an issue with several Phaser 6510.

After about a month from first installation printing from network or USB with any kind of driver stuck with error 016-748 that if I'm right refers to a full HDD. After that the machine gets really slow and cannot print anything. Could it be that this issued is caused by the printer that is not able to delete any completed job? Is it a firmware (64.10.41) problem? What's the right procedure to delete any jobs on startup or to free space on the HDD?

 

Kari


In the event that I can get printing to work without a blunder, it prints one page, requires a moment long respite, at that point starts printing another page. It'll keep doing this which is irritating on a 50+ page record.

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HiQ
New Member
New Member

Re: Error 016-748 on multiple Phaser 6510

Try to format printer HDD (SD card btw), to do this, shut down printer, then start the printer in to HDD Format Mode (Hold: Information + Up Arrow + Down Arrow + Power)

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