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Error 016-764 in scan to e-mail and 031-528 in network scan with SMB protocol.

Product Name: xerox docucentre sc2020 printer

Error 016-764 in scan to e-mail and 031-528 in network scan with SMB protocol.

Hello,
We have configured scan to e-mail on a xerox docucentre sc2020 printer with all the network parameters: IP, Mask, Gateway, DNS, Email address, Password, Domain, SMTP mail server address, Port. At the end, we have an error 016-764, the client uses office365.

For network scan, we have error 031-528 when everything is set up correctly: the sharing parameters, the firewall, the shared folder with all read / write rights, the IP address or name of host without success

What could it be?


Cordially.

Judicael.

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2 Replies
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Community Manager
Community Manager

Re: Error 016-764 in scan to e-mail and 031-528 in network scan with SMB protocol.

Hello Judicael,

The FC 016-764 means it connected but then got an invalid response from the mail server (Printer gets confused and just stops)

I know we have seen some issues crop up with Google Cloud Print lately, so wondering if this is the same issue you are experiencing. 

Due to the end of life of Google Cloud Print on December 31, 2020 no updates or changes are coming to the program so you will need to find a different cloud print application. In the meantime, if you still need to use Google Cloud Print (GCP) here are a couple of tips:

  • Make sure HTTPS is enabled on your printer if you are having trouble registering your printer with GCP
  • Make sure you have registered the printer with GCP
  • Make sure the firmware / software on the printer is up to date with the latest version.  The latest version can be found under the drivers and downloads tab on the support site for your model of printer.

Also, please reference this post for more details.

 

For FC 031-528 I found this post that may help.

Thanks,
CathyO-Xerox
Community Manager

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Re: Error 016-764 in scan to e-mail and 031-528 in network scan with SMB protocol.

Good morning all,
I was able to solve the problem of the code 016-764 in scan to mail.
It was necessary for the address of the smtp mail server to put: SMTP.office365.com, the port: 587, the electronic address assigned to the printer and password of this address without authentication.
Thank you all for your proposals.
Judicael.

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