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Error 050-142 paper jam

Product Name: WorkCentre 3615
Operating System: Windows 10 x64

Have followed instructions to clear paper jam.  No remains of paper in the machine.  Have turned off and turned back on.  Screen still shows paper jam error 050-142.  Any suggestions on how to fix?

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Community Manager
Community Manager

Re: Error 050-142 paper jam

Hi alisons, 

Thank you for using the Support Forum. Please take a look at the the suggested solutions for the error 050-142. If this information does not help please consider contacting your support centre for further assistance.

Community Manager

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