I searched our knowledge base and found the error code 99,003 and it has somethings to check. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance below is the information for France.
Xerox SAS 2-8 rue Sarah Bernhardt 92600 Asnières-sur-Seine Informations commerciales Clients : 0 825 357 753 Support: 0825 012 013 Lundi - Jeudi, 8:00 - 18:00 CET Vendredi 8:00 - 17:00 CET Par courrier : Xerox France 12 rue des Vanesses - CS 50001 95926 Roissy Charles de Gaulle cedex
Thanks, TammyL-Xerox Community Manager
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