Showing results for 
Search instead for 
Did you mean: 
1 Reply
Joe Arseneau
Valued Advisor
Valued Advisor

Re: Error Code 018-400

[Cause] When IPSec is enabled, there is an inconsistency in IPSec settings as follows:
The password is not set when [Authentication Method] is set to [Preshared Key].
An IPSec certificate is not set when [Authentication Method] is set to [DigitalSignature].
[Remedy]Check the IPSec settings, and enable IPSec again:
When [Authentication Method] is set to [Preshared Key], set the password.
When [Authentication Method] is set to [Digital Signature], set an IPSec certificate.
My guess here, is that IPsec got enabled by accident, if that is the case, just shut it off, I don't have the printer in question, but the menu map tells me it would be in Admin Menu > Network/Port > IPsec Communication
Of course if you need it enabled, you have to start diagnosing by certificates and the time/date of the machine
Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos

Error Code 018-400

Product Name: Phaser 6510
Operating System: Windows 10 x64

Hi there, 

This morning, I got an error code, the first one since I've got the printer. I'ts 018-400. Can't really find something, printer isn't giving any information. Did a firmware update 2 weeks ago, but it worked ever since.. 





0 Kudos