Error Code 116-317 after firmware update

[RobertoCapelli]

Dear All

I followed the procedure to update the firmeware of WorkCenter 6505. After finishing the procedure, the error message appeared on the printer.
Then I tried to reboot prienter but I still have the message. Is it possible to fix the problem?

Thanks a lot
Best regards

[gabiene]

Hi,

Are you sure there is 116-317? Because I did not find anywhere this fault code.

Gabi

[Joe Arseneau]

The error code is in reference to the optional memory card. This issue can arise if you have installed the optional memory card or installed a third part RAM. Reseating and then replacing the memory card are the only troubleshooting options.

[RobertoCapelli]

Thanks a lot for your reply but I have not installed an optional memory card or a third part RAM.