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RobertoCapelli
New Member
New Member

Error Code 116-317 after firmware update

Product Name: WorkCentre 6505
Operating System: Windows 10

Dear All

I followed the procedure to update the firmeware of WorkCenter 6505. After finishing the procedure, the error message appeared on the printer.
Then I tried to reboot prienter but I still have the message. Is it possible to fix the problem?

Thanks a lot
Best regards

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5 Replies
GabiE-Xerox
Xerox Employee
Xerox Employee

Re: Error Code 116-317 after firmware update

Hi,

Are you sure there is 116-317? Because I did not find anywhere this fault code.

 

Gabi

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Joe Arseneau
Valued Advisor
Valued Advisor

Re: Error Code 116-317 after firmware update

The error code is in reference to the optional memory card. This issue can arise if you have installed the optional memory card or installed a third part RAM. Reseating and then replacing the memory card are the only troubleshooting options.

 

 

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Joe Arseneau
RobertoCapelli
New Member
New Member

Re: Error Code 116-317 after firmware update

Thanks a lot for your reply but I have not installed an optional memory card or a third part RAM.

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jensa
New Member
New Member

Re: Error Code 116-317 after firmware update

Did you found a solution for this issue? I have the same issue with a 6605DN which give fault message 116-317 after a firmware update. The firmware update i found on Xerox support page is the one which update through "Xeroxfmup.exe". That program can not find the printer now. Is it possible to put the file (like drm files) on a USB stick and start with?

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lenaoury
New Member
New Member

Re: Error Code 116-317 after firmware update

Same problem after firmware update interrupted by electric shut down ! Any solution ?

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