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RobertoCapelli
New Member
New Member
‎03-17-2020 04:48 PM

Error Code 116-317 after firmware update

Product Name: WorkCentre 6505
Operating System: Windows 10

Dear All

I followed the procedure to update the firmeware of WorkCenter 6505. After finishing the procedure, the error message appeared on the printer.
Then I tried to reboot prienter but I still have the message. Is it possible to fix the problem?

Thanks a lot
Best regards

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gabiene
Valued Advisor
Valued Advisor
‎03-18-2020 10:34 AM

Re: Error Code 116-317 after firmware update

Hi,

Are you sure there is 116-317? Because I did not find anywhere this fault code.

 

Gabi

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Joe053204-hcl
Analyst Nation Moderator
Analyst Nation Moderator
‎03-18-2020 12:23 PM

Re: Error Code 116-317 after firmware update

The error code is in reference to the optional memory card. This issue can arise if you have installed the optional memory card or installed a third part RAM. Reseating and then replacing the memory card are the only troubleshooting options.

 

 

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