cancel
Showing results for 
Search instead for 
Did you mean: 
dstammis New Member
New Member

Error Code 116-357 after update to 38.31.81

Jump to solution
Product Name: VersaLink® B405 Multifunction Printer
Operating System: Windows 10 x64

After recent firmware upgrade to version 38.31.81 the printer randomly freezes with error code 116-357. The only way to clear code to regain full functionality is to do a hard reset to machine. Is this a firmware issue because this has happened more than once after upgrade? Is this a driver incomptibility issue?

0 Kudos
1 Reply
Highlighted
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Error Code 116-357 after update to 38.31.81

Jump to solution

116-357 PS Fatal System Error.

Try updating to the latest firmware, which is 38.43.01.

If that doesn't solve it, reload your print drivers (From Xerox, not the MS class drivers)

If that doesn't solve it you will need to do a factory reset.

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe