cancel
Showing results for 
Search instead for 
Did you mean: 

Error Code 16 569 00 Xerox 5855

Hi,

 

I was hoping someone could shed some light on the following error appearing on one of our printers.

 

16-569-00Parallel printing error. User intervention is required to Power Off/On the machine; service is required if the problem persists. Print service can continue using other submission methods; other machine services are unaffected.

 

Xerox and Google searches bring up absolutly nothing.

 

Thanks

0 Kudos
4 Replies
Community Manager CherylO-Xerox
Community Manager

Re: Error Code 16 569 00 Xerox 5855

Hi desktopsupport,

Thank you for using the Support Forum. The error indicates that the machine is trying to print over the parallel port.  Is the machine connected to the network and are you able to ping the printer?  Check the connection of all the cables going into the printer to make sure they are all secure.  Power off the printer, then power back on.  If the problem continues please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

0 Kudos
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Error Code 16 569 00 Xerox 5855

I can't remember the scenario exactly that caused this issue, it is fairly specific though. You had have updated the printer from Connecttkey 1.0(Firmware starts with 071) to a specific 1.5 (Starts with 072)release and use a clone file. I think.

 

In the end, the only way to fix it was to wipe the device by doing an Altboot.

 

You should be able to get past it by upgrading to the latest firmware through the new tool installer method. If that fails you would need to call in to Xerox and have a tech sent to do the Altboot.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
0 Kudos
Highlighted

Re: Error Code 16 569 00 Xerox 5855

thanks both for your replies. I ended up calling an engineer and a forced altboot was required

0 Kudos
JPMarkle New Member
New Member

Re: Error Code 16 569 00 Xerox 5855

You may also wish to check your printer drivers on your print server and verify that you do not have the PS drivers installed and instead, you have the PCL driver installed.

 

Also, remote into your copier and under the Properties menu, navigate to Services -> Printing -> General and make sure that the setting for Allow the Print Driver to Override has YES selected.

 

I'm not a Xerox tech, but I do maintain about 130 of these, and have run into this error in probably 50% of the locations.

0 Kudos