cancel
Showing results for 
Search instead for 
Did you mean: 
jagan New Member
New Member

Error Message 016-748

Product Name: Phaser 6510
Operating System: Windows 7

while printing one out of page of my 200 page document, i forgot and left "print all pages" option. when i realised this i tried to cancel the printiing by pulling out paper tray and presssed some buttons on the top of the printer.

since then when i tried to print a page this error message comes and i could not cancel or reset the printer. printer does not work on USB or network. please help. Thanks

Tags (1)
0 Kudos
5 Replies
gabiene Advisor
Advisor

Re: Error Message 016-748

Hi,

Try in Special Boot Mode a Job Log Clear Mode.

Gabi

0 Kudos
jagan New Member
New Member

Re: Error Message 016-748

thanks very much Gabi

i am ignorant of the special boot mode

please could you explain how i do that

many thanks

Jagan

0 Kudos
gabiene Advisor
Advisor

Re: Error Message 016-748

Hi,

While machine is powered off, press and hold Home and Power buttons for more than five seconds and relase them when "Special Boot" mode appear. Touch the A and B characters from SpeciAl Boot words and press Home button at the same time,type password 6789# and you will be in the next window of Boot mode where you will see the Job Log Clear Mode.

0 Kudos
jagan New Member
New Member

Re: Error Message 016-748

Hi

Thanks so much

but my laptop HDD is encrypted and could not start as you suggested.

i tried to print with another laptop and same error message came?

any further advice will be appreciated

thanks

J

0 Kudos
gabiene Advisor
Advisor

Re: Error Message 016-748

Try a Storage Device Initialize Mode.

0 Kudos