while printing one out of page of my 200 page document, i forgot and left "print all pages" option. when i realised this i tried to cancel the printiing by pulling out paper tray and presssed some buttons on the top of the printer.
since then when i tried to print a page this error message comes and i could not cancel or reset the printer. printer does not work on USB or network. please help. Thanks
While machine is powered off, press and hold Home and Power buttons for more than five seconds and relase them when "Special Boot" mode appear. Touch the A and B characters from SpeciAl Boot words and press Home button at the same time,type password 6789# and you will be in the next window of Boot mode where you will see the Job Log Clear Mode.
Thanks so much
but my laptop HDD is encrypted and could not start as you suggested.
i tried to print with another laptop and same error message came?
any further advice will be appreciated
after trying for sometime, i bought another printer of same model. i have a stock of cartridges unused so that i can utilise them. must say Xerox's support is unsatisfactory. they gave me a quote more than the cost of the printer!!