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timmil
New Member
New Member
‎12-05-2019 01:06 AM

Error: Print job was not accepted

Product Name: WorkCentre 7830/7835/7845/7855
Operating System: macOS 10.15 Catalina
New Catalina driver download installed.

Previous brilliant results with WC7845 now nothing but above error message and printer paused automatically.

The machine webpage "print configuration" works fine. Just nothing from word or pdf etc.
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CathyO-Xerox
Community Manager
Community Manager
‎12-09-2019 09:15 AM

Re: Error: Print job was not accepted

Hello timmil,

I would recommend you contact the Support Department to do some troubleshooting on this issue. The Support options for your device are listed here.

Thanks,
CathyO-Xerox
Community Manager

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Joe Arseneau
Valued Advisor
Valued Advisor
‎12-26-2019 04:23 PM

Re: Error: Print job was not accepted

Switch from installing the printer by choosing it from the list, and just install it manually using the print installer via the IP tab in Apple System Prefereces > print and scan > + and choose HP Jet Direct as the port type

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Joe Arseneau
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