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mkhurram92 New Member
New Member

Error / Warning Page : Postscript Not Installed

Operating System: Windows 7

Hello,

I am trying to print a pdf file using Accxes Client Tools (Version : 12.01.41) from Windows 7. It's giving me a print with Error / Warning Page written on it and

Error : Postscript Not Installed. (-162).

Data Format : POSTSCRIPT

Job Input Port : Ethernet

Job Size (Bytes) : 192465

How i can troubleshoot this error, Please guide me to fix it

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10 Replies
Technical Escalation User DavidX28897-xrx
Technical Escalation User

Re: Error / Warning Page : Postscript Not Installed

Use a pcl driver. Post script is a purchase option for lots of older printers

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mkhurram92 New Member
New Member

Re: Error / Warning Page : Postscript Not Installed

Can you please help me to find our PCL driver for this printer as i am unable to find it on Xerox website.

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gabiene Advisor
Advisor

Re: Error / Warning Page : Postscript Not Installed

You did  not mention your printer model.

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mkhurram92 New Member
New Member

Re: Error / Warning Page : Postscript Not Installed

Secondly, i have cerificate for Postscript feature Key Code with Coupin ID. If you can guide me to use it. Would be great as well

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mkhurram92 New Member
New Member

Re: Error / Warning Page : Postscript Not Installed

Printer Model is : Synegix Copy System 510DP

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mkhurram92 New Member
New Member

Re: Error / Warning Page : Postscript Not Installed

While there is a XP Installed Computer which has this printer installated with drivers : Synergix Print System 510dp

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Technical Escalation User DavidX28897-xrx
Technical Escalation User

Re: Error / Warning Page : Postscript Not Installed

https://www.support.xerox.com/support/xerox-510/downloads/enus.html?associatedProduct=accxes-control...

 

Make sure you select correct serial number (HFT vs YKE). You should be able to install the drivers. 

 

Also under the documentation you should be able to find out where to plug the feature installation key for PS.

edit: I've attached in this post 

 

I believe this product is end of service/support. 

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mkhurram92 New Member
New Member

Re: Error / Warning Page : Postscript Not Installed

I am able to install printer on windows 7 using XFAInstaller.exe or the Add Printer Wizard but still unable to print. I am sending a test print to printer but it's not printing and is pending in queue jobs in printer. After sometime getting Error in printing.

What could be possible reasons ? 

on windows XP it's showing Synergix Print System 510dp driver while on Windows 7 it is showing Wide-Format Scan System drivers. 

Is there any issue in drivers ?

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Technical Escalation User DavidX28897-xrx
Technical Escalation User

Re: Error / Warning Page : Postscript Not Installed

You can't use the Window's add printer tool for this printer.

You must dl the correct version of the driver based on serial number prefix. Did your install prompts look like attached? Did you install via IP?

 

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