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Error black cartridge

Product Name: Phaser 6510
Operating System: Windows 10

I forum , I've a big issue with a phaser6510 printer (registred) 

I've bought a generic black cartridge (many in fact) , those were not recognized by the printer (error compatibility) , so I've by a original one (xerox branded) and this the same issue  , The printer is less than 5000 copy old. 

I've think i've made all I can  do ( unplug the printer , wait for ten minutes , all combinations with removing/insert cartridges , update the firmware  ...) 

I'm very disapointed by  the quality of the product because  It's expensive and doesn't work , more over , this product wasting my time ... 

Is there any solution ? 

thanks for reading 

BR

VV

 

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Community Manager
Community Manager

Re: Error black cartridge

Hello VVERNEIN,

The error could be a few things. If you have purchased metered cartridge and you have a NON-metered machine, then that could cause the error. Also if you have purchase a European cartridge and installed it into a North American machine, that may also cause the issue.

Thanks,
CathyO-Xerox
Community Manager

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Re: Error black cartridge

I've bought the printer on AMAZON, how can I know if it's an American machine ?
How can I know If It's a metered or NON metered Cartridge . If I give you serial numebers , could you check for me ? BR
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Re: Error black cartridge

Up

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Community Manager
Community Manager

Re: Error black cartridge

Hi there,

To know if the device is American, the serial number should start with these characters: 4AV, 5AV, ANQ, or AMZ.  Click HERE for the American part numbers. 

Thanks,
CathyO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!
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